Saturday, September 30, 2006

Apple and iTunes in the dark ages

Can you believe it in this day and age? I wanted to send an iTunes voucher in dollars to someone in the US, however it seems that you can only buy vouchers in your own currency that can only be spent in your own country. When I asked iTunes support if there was any way round, this is what they said

Dear Julie,
I understand you would like to purchase a GIft Certificate for someone who lives in the US.
Currently, iTunes Music Store Gift Certificates can only be redeemed in the country where they are purchased. It is not possible to send an iTunes Music Store Gift Certificate to a recipient in another country.
Sincerely,
John David
iTunes Store Customer Support

So it looks as though it’ll have to be an Amazon voucher. Can anyone explain why iTunes can’t seem to manage something that much smaller retailers handle very easily?

7 Comments:

Anonymous rachel said...

Well, as the saying goes: As IT savvy as an Irish undertaker.

10/01/2006 5:34 AM  
Anonymous zephyr said...

yeah, they're simply too cheap to pay their accounting/banking people the fees for making the exchange rates balance out!

10/03/2006 12:39 AM  
Blogger Julie Oakley said...

It's also a huge source of revenue they're missing out on – but more fool them!

10/03/2006 10:02 AM  
Blogger bananarobin said...

I've no idea who this is for, but I'm your husband - maybe just give me a gift. UK currency would be find or better still give it in kind....

10/03/2006 10:36 PM  
Blogger Glyn Watkins said...

This comment has been removed by a blog administrator.

10/17/2006 4:56 PM  
Blogger Glyn Watkins said...

I missed a word out of the below comment, but could see no way of editing, apart from deleting it. I used to have a blog site, but could never get it to work. Maybe it's my mac curse
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I am no fan of Apple, but there could well be rights issues at the bottom of this. Quite a few UK streaming sites, including the BBC for Autumn Watch, declare that they can only be accessed from within the UK. There is much legal wrangling about internet music rights, and iTunes companies in different territories may notallow cross border trade because of added complexity.

10/17/2006 4:59 PM  
Blogger Julie Oakley said...

I thought it might be something like that. However I wanted to buy a US gift voucher for someone who lived in the States, so I wasn't trying to buy, for instance, music that had been licensed only to be sold in the US, for myself in the UK. And you have to give them the snail mail and/or e-mail address of the person who they are to send the gift voucher to, so obvious who will be receiving it.

10/18/2006 2:11 AM  

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